Shipping Policy

Order Processing

After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days. Business days exclude weekends and applicable holidays. Order processing is separate from the time a shipping carrier needs to deliver a parcel. We will contact you if an issue materially affects fulfillment.

Estimated Transit Time

After dispatch, estimated transit is generally 7–15 business days. This is an estimate, not a guaranteed delivery date. Actual transit can vary by delivery address, carrier routing, customs clearance, peak periods, weather, and other circumstances outside our reasonable control. Where mandatory law provides a delivery deadline or remedy, that law takes precedence.

Delivery Destinations and Shipping Charges

Available destinations and shipping services are determined by the options offered for your delivery address at checkout. If a destination is not available at checkout, we may not be able to accept an order for it. The applicable shipping charge, if any, is displayed at checkout before you complete payment. We do not promise free shipping or delivery to every country.

Tracking and Order Updates

When tracking is available for your shipment, tracking details may be provided by email or through the order-status information associated with your purchase. Carrier tracking can take time to update after dispatch. If you need assistance identifying the status of a shipment, contact service@jevsora.com with your order number.

Customs, Duties, and Import Charges

For cross-border deliveries, local authorities may assess duties, taxes, or clearance fees. Whether those amounts are included at checkout or payable separately depends on the destination, shipping arrangement, and disclosures provided before purchase. Any charges legally required to be disclosed or collected by us will be handled in accordance with applicable law. Contact us before ordering if you need clarification about the charges shown at checkout.

Address Accuracy and Delivery Problems

Please review your shipping address and contact details before placing an order. If you notice an error, contact us promptly; an address change may not be possible after dispatch. If a parcel is returned due to an incomplete or incorrect address, we will explain the available redelivery or refund options in accordance with applicable law and the circumstances of the shipment.

Delays, Lost Parcels, and Damaged Deliveries

If a shipment is delayed beyond the expected period, appears lost, or arrives damaged, contact service@jevsora.com with your order number and relevant tracking details. For damage, photographs of the parcel and item may help us investigate. We will review the situation and offer an appropriate resolution, such as replacement or refund, as required by law and our applicable policies. Your legal remedies for non-delivery or defective goods are not limited by carrier policies.

Cancellations and Returns

To request cancellation before dispatch, contact customer support promptly. Once an order has been dispatched, the return process may apply instead. Please review our Return & Refund Policy for return eligibility, return shipping costs, and refund processing.

Contact

Operating Company: Shaanxi Hengyan Zhiyi Trading Co., Ltd.

Company Address: Room H1255, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

Support Email: service@jevsora.com

Contact Phone: +86 13891745368

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)