Return & Refund Policy

1. Return Request Window

You may request a return of an eligible item within 30 calendar days after delivery. This policy does not limit any longer return period, statutory withdrawal right, warranty, or other remedy that applies under the laws of your location.

2. How to Request a Return

Email service@jevsora.com with your order number, the item you wish to return, and the reason for the request. If the item is damaged, defective, or different from what you ordered, please describe the issue and include photographs if reasonably available. Customer support will review the request and give you the appropriate next steps. Do not ship an item until you receive return instructions and an authorized return destination.

3. Return Eligibility and Condition

For voluntary change-of-mind returns, items should generally be unused, in their original condition, and returned with relevant accessories and packaging where reasonably possible. We may assess any reduction in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law. Products that cannot lawfully be returned for hygiene, safety, personalization, perishability, or other legally recognized reasons may be excluded when the applicable exclusion was properly disclosed. No condition in this section removes statutory rights for defective, misdescribed, or nonconforming goods.

4. Return Shipping Costs

For a voluntary return due to a change of mind, the customer generally pays return shipping unless applicable law or the terms presented at purchase require otherwise. If an item arrives damaged, defective, or incorrect, we will cover applicable reasonable return shipping costs or arrange another legally appropriate solution. Please contact us before incurring shipping expenses for a defective or incorrect item so we can provide instructions.

5. Return Address and Shipping Instructions

Return parcels must be sent to the return address supplied by customer support for your authorized request. Our registered company address is not automatically a returns warehouse or parcel-receiving location. We are not able to guarantee proper processing of items sent to an unapproved address. We recommend retaining your proof of shipment and any tracking information.

6. Inspection and Refund Approval

After a return is received, or after another appropriate resolution is agreed for a damaged, missing, or incorrect item, we will assess the request and notify you of the outcome. Any inspection or evidence request will be reasonable and consistent with applicable consumer law. If the request is approved, we will proceed with the refund as described below.

7. Refund Method and Timing

Approved refunds are initiated within 10 business days after refund approval, or sooner where applicable law requires. Refunds are generally made to the original payment method unless applicable law requires or permits another agreed method. A bank, card issuer, or payment provider may need additional time to post the credit after we initiate it. If the applicable law requires repayment earlier or within a different period, we will follow that law.

8. Restocking Fees

We do not charge a restocking fee. This does not change any lawful responsibility for return shipping for a voluntary return or a lawful adjustment for diminished value where applicable.

9. Exchanges

If you would prefer a replacement or exchange, contact support with your order number and the item details. Exchanges depend on stock availability and our ability to process them. For defective or incorrectly supplied products, statutory remedies take priority.

10. Order Cancellations

You may request cancellation before dispatch by emailing service@jevsora.com. We will try to accommodate requests received in time, but cancellation may no longer be possible after dispatch. If the order has shipped, you may use the applicable return procedure, without affecting statutory cancellation or withdrawal rights.

11. Mandatory Consumer Rights

Nothing in this policy limits consumer guarantees, legal withdrawal periods, remedies for faulty or misdescribed goods, or other non-waivable rights under applicable laws. Where a law gives you stronger protection than this policy, that law applies.

12. Contact and Business Information

Operating Company: Shaanxi Hengyan Zhiyi Trading Co., Ltd.

Company Address: Room H1255, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

Support Email: service@jevsora.com

Contact Phone: +86 13891745368

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)