Privacy Policy
1. Introduction and Contact
This Privacy Policy explains how personal information is handled in connection with Jevsora and https://jevsora.com, including browsing, customer service, and purchases. The store operator responsible for the information addressed in this policy is Shaanxi Hengyan Zhiyi Trading Co., Ltd.. You can contact us at service@jevsora.com about privacy matters.
2. Information We Collect
Depending on how you use the store, personal information may include your name, email address, phone number, billing and shipping details, order details, communications with customer support, and information associated with account access. Technical information may include IP address, device and browser details, pages visited, approximate location inferred from technical information, and cookie or similar identifiers. Payment processing may involve payment information handled by a payment service provider; we do not need to receive or store your complete payment card number to fulfill an order.
3. Sources of Information
We obtain information directly from you when you place an order, contact us, or enter information on the site; automatically from your device and interaction with the website where those technologies are used; and from service providers involved in payment, shipping, fraud prevention, or store operations where needed to provide services.
4. How We Use Information
We use personal information, as applicable, to operate our store; process payments and orders; arrange delivery; handle cancellations, returns, and refunds; provide customer support; maintain accounts; improve website reliability and security; prevent fraud and misuse; comply with legal duties; and communicate important information about orders. Marketing communications, where offered, are handled in accordance with applicable consent and opt-out requirements.
5. Legal Bases Where Required
Where laws such as the GDPR apply, the lawful basis for a particular activity may be performance of a contract, compliance with a legal obligation, our legitimate interests in secure and effective store operations where those interests are not overridden, or your consent when required. The specific basis depends on the purpose and circumstances of the processing. You may withdraw consent where processing relies on it, without affecting the lawfulness of prior processing.
6. Service Providers and Disclosure
Information may be shared as needed with service providers that support website hosting, store operations, payment processing, fraud prevention, shipping, order communications, and customer service. Our storefront uses Shopify technology, which may process information to provide the ecommerce platform and associated services. Information may also be disclosed when required by law, to protect legal rights, or in connection with a legitimate business transaction subject to applicable safeguards. We do not authorize service providers to use personal information beyond applicable contractual and legal purposes.
7. Cookies and Similar Technologies
Cookies and similar technologies can support essential shopping-cart and checkout functions, security, site preferences, and, where enabled, measurement or advertising. The cookies and available choices depend on the features active on the website and on your location. You may manage cookies through your browser and through any privacy or consent controls made available on the website. Disabling some technologies may affect store functionality. Where consent is legally required for non-essential technologies, we will seek it before using them.
8. Marketing and Advertising Choices
If we offer promotional messages, you may opt out of marketing emails through the unsubscribe method included in those messages or by contacting us. Depending on applicable law and the technologies used on the site, additional choices may be available for targeted advertising or the sale or sharing of personal information. You may contact service@jevsora.com to request information about available privacy choices. We will honor applicable opt-out and consent rights.
9. International Processing
Because the store and its service providers may operate in different countries, information may be processed outside your country of residence. Where applicable law requires safeguards for international transfers, we will use an appropriate legal mechanism and protections.
10. Retention
We retain personal information for as long as reasonably necessary for the purposes described here, including fulfilling orders, maintaining transaction and tax records, resolving disputes, protecting the store, and meeting legal obligations. Retention periods depend on the type of information and applicable requirements. We delete or de-identify information when it is no longer needed, unless continued retention is legally permitted or required.
11. Security
We use reasonable organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, and alteration. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please contact us if you believe your account or information may have been compromised.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, object to or restrict certain processing, withdraw consent, or appeal certain privacy decisions. You may also have rights relating to marketing or targeted advertising. To make a request, contact service@jevsora.com. We may need to verify your identity before completing a request, and certain lawful exceptions may apply. You may also have the right to complain to a relevant privacy regulator.
13. Children's Privacy
Our store is not directed to children who cannot lawfully consent to the collection and processing of their information. We do not knowingly seek personal information from such children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the matter.
14. Third-Party Websites
The store may contain links to websites operated by other organizations. Their privacy practices are governed by their own notices, and we encourage you to read them before providing information.
15. Updates to This Policy
We may update this Privacy Policy when our practices, services, or legal requirements change. The current version will be made available on this page, and we will provide additional notice where required by law.
16. Business Information
Operating Company: Shaanxi Hengyan Zhiyi Trading Co., Ltd.
Company Address: Room H1255, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@jevsora.com
Contact Phone: +86 13891745368
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)