Contact Us

Thank you for visiting Jevsora. We are here to help with questions about our website, product information, orders, deliveries, returns, and refunds.

Customer Support

Website: https://jevsora.com

Support Email: service@jevsora.com

Contact Phone: +86 13891745368

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

When contacting us about an existing order, please include your order number, the email address used at checkout, and a brief description of your request. Please do not send payment card numbers or passwords by email.

Orders and Delivery Questions

If you have questions about order status, an incorrect delivery address, a missing parcel, or an item that arrived damaged or different from what you ordered, contact customer support with the relevant details. We may request photographs or shipping information to help investigate and resolve the matter.

Returns and Refunds

Please contact us before sending any item back. We will explain the return authorization process and provide the appropriate return destination where a physical return is required. Sending items to our registered company address without return instructions may delay processing. For eligibility, time limits, and refund procedures, please review our Return & Refund Policy.

Business Information

Operating Company: Shaanxi Hengyan Zhiyi Trading Co., Ltd.

Company Address: Room H1255, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

The company address above is provided for business identification and correspondence; it is not necessarily a return-processing location. Please use the return instructions provided by customer support.